Frequently Asked Questions

No, we do not accept any insurance and are considered an out of network provider. We are happy to provide you with what is called a “superbill” to submit to your insurance for direct reimbursement depending on your insurance company and specific plan. This statement will include a diagnosis as well as dates, times, and charges for your appointments. 

Our session fees currently range from $130-$150 depending on the counselor that we get you scheduled with. We are unfortunately able to work with a sliding scale, but are happy to schedule with you in a way that makes sense for you financially.

The first step in our intake process is to have you complete our intake paperwork so that we can review it to determine which counselor on our team is the best fit for you. From there, we will email you some available days and times to get you on the schedule.

We have a 24 hour cancellation policy in which cancellations must be made prior to 24 hours before the appointment time. A cancellation within the 24 hour time frame will be charged at half of the session fee, and a no-show will be charged at the full session fee. 

Our counselors spend time to prepare for your session, hold that day and time for you in which no other client is able to be scheduled for, and spend resources (i.e. childcare costs, drive time, gas money, etc.) in regards to the scheduled session. Instilling our cancellation policy ensures that your counselor has the opportunity to schedule another client in that time slot, cancel childcare, and avoid unnecessary preparation or driving to the office. However, we are all human and understand that emergencies happen.